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Hotel categories

EUROPEAN STANDARDS  HOTELSTARS UNION

(abbreviated list of criteria)

Link to original in English  

1*

  • 100% rooms with shower/toilet or bath/toilet

  • Daily housekeeping

  • 100% rooms with TV along with remote control

  • Table and chair

  • Soap or shower gel at the sink

  • Bath towels

  • reception service

  • Public telephone for guests

  • Extended breakfast

  • Beverage offer at the hotel

  • Deposit option

2*

  • breakfast buffet

  • Reading lamp next to the bed

  • Internet access in the room or public areas

  • Payment via card

  • Shower gel or body wash in the shower/bath

  • linen shelves

  • Offering hygiene products (e.g. toothbrush, toothpaste, shaving kit)

3*

  • Reception open 24 hours, available by phone 24 hours from inside and outside, bilingual staff

  • Lounge suite at the reception, luggage storage upon request

  • Offer of drinks in the room

  • Phone in the room

  • hair dryer, cleaning cloth

  • Dressing mirror, suitable place or rack for luggage/suitcase

  • Sewing kit, shoe-shine utensils, laundry and ironing services

  • Extra pillow and extra blanket on request

  • Systematic complaints management system

4*

  • Reception open 16 hours, available by phone 24 hours from inside and outside

  • Lobby with seating and drinks, hotel bar

  • Breakfast buffet or breakfast menu card through room service

  • Minibar or 16 hours of drinks through room service

  • Soft chair / sofa with bedside table

  • Bathrobe and slippers on request

  • Cosmetics (e.g. shower cap, nail file, cotton buds), cosmetic mirror, oversized tray in the bathroom, heater in the bathroom.

5*

  • Reception open 24 hours, multilingual staff

  • Valet service

  • Concierge, boy's page

  • Spacious reception area with several seats and drinks service

  • Personal greeting for each guest with flowers or a gift in the room

  • Mini bar and food and beverages are offered through 24 hour room service

  • Personal care products in bottles

  • Internet PC in the room upon request

  • Safe in the room

  • Ironing service (return within 1 hour), shoe care service

  • Evening Service 

  • Non-disclosure of information about guests

EUROPEAN STANDARDS  HOTELSTARS UNION

(full version. 270 parameters)

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