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Transfer Gettransfer

Gettransfer recommendations when booking transfers:

1. Choose carriers with a high rating of 4 - 5 stars (star rating is indicated under the car photo). 

2. Follow the cancellation policy for paid transfers. Cancellation without penalty is possible no later than 48 hours before the start of the transfer. 

3. Any changes to paid orders are possible without the application of penalties no later than 48 hours before the start of the transfer.

4. If you have decided on the choice of carrier, we recommend that you pay for your order in order to fix its cost.

5. We recommend that you calculate the real time for the trip when ordering transfers in large cities, taking into account the difficult traffic on the roads:

- to airports, sea and river ports - at least 4 hours before the departure time of the vessel;

- to railway stations -  at least 3 hours before the train departure time.

6. 24 hours before the expected start time of the transfer, you must contact the carrier and find out the name and mobile number. driver's phone number, car number. The contact details of the carrier are indicated on the voucher.

7.For all questions regarding orders, assistance in choosing a carrier, please contact by e-mail:  b2bsupport@gettransfer.com 

    Recommendation: Control all important orders (for VIP clients, for groups, holidays and vacation dates, etc.). To do this, please write a request to email b2bsupport@gettransfer.com and take control of the order and report its number.

8. The waiting time of the passenger carrier is:

 

- 1 hour at the airport,

- 15 minutes to other addresses.

9. If the duration of waiting for passengers by the carrier exceeds the limits specified in paragraph 8, the carrier has the right to leave the place where the car was delivered or to request additional payment from the passenger for the exceeded waiting limit.

10. Drivers themselves do not track the arrival time of the plane / train.If you know that your flight or train is delayed, please let us know by phone or live chat on the main page gettransfer.com  with order number.

11. You can read more about the rules at the link: https://gettransfer.com/ru/terms_of_use  

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